Refund and Exchange Policy
Last Updated: 2025-09-26
At Korean Skin Care and Beauty Clinic, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund & Exchange Policy carefully before making a purchase.
1. Eligibility for Refunds & Exchanges
To be eligible for a refund or exchange, the following conditions must be met:
- The item must be unused, unopened, and in the same condition that you received it.
- The item must be returned in its original packaging.
- You must provide proof of purchase (order confirmation or receipt).
- Requests must be made within 7 days of receiving your order.
2. Non-Returnable & Non-Refundable items
For health, hygiene, and safety reasons, the following items cannot be returned or
refunded:
- Opened or used skincare, cosmetic, or personal care products
- Gift cards
- Sale, clearance, or promotional items (unless defective or damaged)
3. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
- Incorrect item received
If you need to exchange an item for the same product, contact us at [email protected] with your order number and details.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or
rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7-14 business days.
- Shipping costs are non-refundable.
- If you received free shipping, the actual cost may be deducted from your refund.
5. Return Shipping
- Customers are responsible for paying return shipping costs, except in cases where the product was defective, damaged, or incorrect.
- We recommend using a trackable shipping service. We are not responsible for lost or undelivered return parcels.
6. Order Cancellations
- Orders may only be cancelled within 24 hours of purchase if the order has not yet been processed or shipped.
- Once shipped, the order cannot be cancelled.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
- Korean Skin Care and Beauty Clinic
- Website: https://koreanskincareandclinic.com
- Email: [email protected]